Terms of Service & SMS Terms

Last updated November 11, 2026

These terms apply when you use beehivechristmas.com or order from Penderra LLC, doing business as Beehive Christmas Co. ("we", "us"). By booking, you agree to them.

SMS Terms: Beehive Christmas Co. Delivery Updates

• Program: Beehive Christmas Co. Delivery Updates, from Penderra LLC, doing business as Beehive Christmas Co.. Texts about your order: a booking confirmation, delivery reminders, on-the-way alerts, delivery photos, January pickup reminders, and replies to questions you text us.
• Offers (optional, separate): only if you also check the separate offers box when you book, we may text you offers such as referral deals. Frequency: up to 2 messages a month, about 2 months a year. Agreeing is not a condition of any purchase, and you can get order texts without it. Reply STOP to stop all texts.
• How you opt in: by checking the optional "Text me about my order" box when you book at beehivechristmas.com/book. You'll get a text confirming you're signed up. If you text us without opting in, we'll only reply to your messages. Agreeing to texts is not a condition of any purchase. We don't text gift recipients unless they text us first; we call them to arrange the delivery.
• Message frequency: order texts vary, usually 2–5 messages per order; offers, up to 2 messages a month, about 2 months a year.
• Cost: message and data rates may apply. Check your mobile plan.
• Opt out: reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE) to any message. We'll send one message confirming you're unsubscribed and won't text you again unless you opt back in. Reply START to opt back in.
• Help: reply HELP to any message, or text or call (385) 417-6262 or email hello@beehivechristmas.com.
• Carriers are not liable for delayed or undelivered messages.
• Privacy: see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Orders and payment

You pay in full when you book. Prices are in US dollars and include sales tax as shown at checkout. Your order is confirmed when you get a confirmation email. We deliver only to the ZIP codes offered at booking.

Promo codes and neighbor referrals

• One promo code per order. Codes come off the tree package only, not add-ons or porch decorating, and can't be combined.
• NEIGHBOR10 gives a new customer $10 off their tree. It's for first-time customers: one use per delivery address, and you can't refer yourself. You'll be asked who referred you.
• The person who referred you gets $10 by Venmo or as a refund to their original payment method within 7 days after your tree is delivered. There's no limit on referrals. Gift orders count. Canceled or refunded orders don't.
• Codes work while online booking is open for the season. We may end or change a code at any time; orders already placed keep the price shown at checkout.

Delivery

• We deliver in the 2-hour window you choose. Weather, traffic or safety can occasionally delay us. If so, we'll contact you.
• Carried in & set up: we bring the tree inside, set it in your stand (or one you bought from us), water it and sweep up the needles. Please make sure there's a clear path to where it goes.
• Porch drop-off: we leave the tree netted by your front door. Once it's delivered, it's your responsibility.
• Trees are natural, so size, shape and fullness vary. We pick the best tree we can for the size you ordered and your ceiling height.

Cancellations and refunds

Cancel more than 48 hours before your delivery window for a full refund to your original payment method. Within 48 hours, we've usually already reserved your tree, so contact us and we'll do what we can.

14-day freshness guarantee

If your tree drops needles badly within 14 days of delivery and it has been kept watered, contact us and we'll replace it free.

Pickups and decor take-down

If you ordered tree removal or decor take-down, we'll arrange a January pickup with you. Please remove lights, ornaments and the stand (unless we're taking down decor we installed) and leave the tree where we agree.

Liability

We take care in your home. If we damage something, tell us within 7 days and we'll make it right. Otherwise, to the extent the law allows, our total liability for any order is limited to the amount you paid for it, and we aren't liable for indirect or consequential damages. Real trees are a fire risk if they dry out: keep the stand full of water and keep the tree away from heat sources.

Governing law

These terms are governed by the laws of the State of Utah.

Changes

We may update these terms. The date at the top shows the latest version. The terms in place when you booked apply to that order.

Contact us

Penderra LLC, doing business as Beehive Christmas Co.
Salt Lake City, Utah
Email: hello@beehivechristmas.com
Phone: (385) 417-6262